Leaning in on Population Health (Part 1): Caradigm Customer Summit 2015

Post by Christine Boyle

Chief Marketing Officer and Senior Vice President, Caradigm

We were absolutely delighted to kick-off the 4th annual Caradigm Customer Summit (CCS) at the Bell Harbor Conference Center on the beautiful Seattle Waterfront. As healthcare continues its transformation to value-based care, gatherings like CCS are great opportunities for provider organizations to engage with peers who are on similar journeys to population health. In truth, population health is still so new that everyone is learning together. With over one hundred senior healthcare executives from leading organizations in attendance, CCS is a unique event focused exclusively on population health.

My main take away from the first day was that provider organizations are now further along in their journey to population health and are “leaning in”. The dialogue has matured from “should we do it” to “how do we optimize what we are doing”. The business decisions have been made, technology has been evaluated, and now it’s time to operationalize and scale efficiently. Here are some of the highlights from the day.

Michael Simpson Caradigm CEO Opening Welcome

“Every organization across the U.S. and the globe has to figure out how we make this journey to pop health work. We have a common goal.”

In Michael’s opening welcome, he shared a number of statistics that show that the growth in population health is real and that momentum is building. While technology barriers to population health and threats to information security also continue to be real, Michael talked about how Caradigm customers are progressing, and as a whole are leveraging Caradigm solutions to tap into data from over 150 different systems in over a billion patient encounters.


Angelo Sinopoli, MD VP, Clinical Integration & Chief Medical Officer, Greenville Health System

“The discussion used to be with the HR representative. Now the cost of healthcare has gotten so high, the discussion is with the CEO.”

Dr. Sinopoli explained that Greenville Health System views population health as the key strategy that will help them better serve patients while also helping them be a leading provider in the state of South Carolina. He also talked about why they formed their state-wide clinically integrated network, the MyHealth First Network and how they will drive care management best practices through the Care Coordination Institute, which leverages Caradigm’s full suite of solutions including Caradigm Care Management.


Marian Lowe, SVP of Payer and Employer Strategies USPI and Ashley Wise, VP of Strategic Systems USPI

“Population health for us is about how do we create a meaningful network of providers that improves patient care.”

Marion and Ashley detailed USPI’s journey to population health. As one of the largest network of surgical centers in the country, USPI realized that as their national network of partners started moving towards clinical integration and value-based care, USPI had to build the capabilities to support those activities. USPI then formed a clinically integrated network and an accountable care organization and are using Caradigm’s solutions to support those efforts with data aggregation and analytics.


Matt Stevens Advisory Board – Population Health and the Retail Revolution

“Providers are trying to provide the right care in the right location – achieve meaningful geographic reach and clinical scope.”

Matt Stevens from the Advisory Board shared industry insights about how the retail revolution in healthcare aligns with the movement towards population health. He explained that providers must win at two points of sale: 1) they must secure enrolled lives and 2) win share of volumes. In order to do so, they must form the right strategic network and gain the health IT infrastructure that can lower costs, manage populations, increase access and improve the patient experience.


Regina Holliday, Patient Advocate

“We are all patients in the end. This is where I take my stand.”

Renown patient advocate, Regina Holliday capped off Day 1 with a moving presentation about the patient information challenges her family faced while trying to receive care for a sick family member. As provider organizations seek to transform care models and improve the patient experience as part of population health efforts, Regina asked providers to take a patient-centered approach and include patients in the care team in order to best serve their populations.

Also on the agenda were several roundtable sessions where attendees engaged in peer-to-peer discussions on topics such as analytics, care and chronic condition management as well as health data privacy and security. In future blog posts, we will share some of the best practices that came out of those sessions. Thanks to our phenomenal guest speakers and customer attendees, it was an inspiring day of learning on the first day of the Caradigm Customer Summit. Check back tomorrow for a recap of Day 2!